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AI Medical Scribes Amplify Value of Remote Patient Care

October 17, 2024

Animated cartoon of a doctor and a patient on a computer screen conducting a telehealth appointment

Leveraging Sunoh.ai for Telehealth to Improve Patient/Provider Experiences

Imagine a world in which millions of people could purchase goods and services, order meals, arrange travel, make appointments, socialize, and find healthcare services with the click of a button — and without ever leaving their homes.

Confused? Don’t be. Obviously, those are all realities for a growing number of people in today’s world. Leveraging the power of telecommunications to simplify daily transactions is one of the defining features of our age.

But the rate at which these realities have arrived is startling, and the world we imagined above would have been a complete fantasy a generation or two ago. And it takes a bit of imagination to grasp just how different the 2020s are from the 1920s.

But it wasn’t, perhaps, quite as different as we might think. Telehealth was nothing like today’s videoconferencing, but it did exist, albeit in a very rudimentary form. Doctors in Australia were using radios and radio telegraphy as early as 1928 to connect with patients in remote areas of that vast country.

It took many advances in technology, some legislation, and a global pandemic to get us to where we are today.

The COVID-19 pandemic challenged health systems worldwide, but one of the benefits that emerged from that difficult time was the realization that telehealth can and should play a larger role in medical systems around the globe.

And as interesting as the history of telehealth has been, the near future is likely to deliver even greater surprises and results.

Medical icons on a dark background According to Grand View Research, a consultancy based in India and the U.S., the worldwide telehealth market will see 17.8% compounded annual growth through 2030. That means millions more humans connecting by phone and video conferencing technologies to meet at least some of their healthcare needs.

Now for a second act of imagination: Combine the power and efficiency of AI-powered medical scribes with telehealth.

AI scribes help providers by relieving them of the burden of note taking during their patient encounters. They create clinically accurate draft Progress Notes that give medical professionals a big jump on their daily paperwork.

And some providers have already put these two critical pieces of the patient care puzzle together, deploying an AI medical scribe in conjunction with a telehealth visit to realize even greater gains in efficiency — saving time and money for providers and patients alike.

Case study: How MedPeds, LLC leverages Sunoh.ai

MedPeds, LLC, a practice serving adult and pediatric patients in and around Laurel, Maryland, found that streamlining the clinical documentation process with Sunoh.ai allowed the organization to spend more time and energy focusing on its patients, improving its quality of care while reducing burnout among staff.

“Implementing Sunoh.ai is so easy. It’s a very simple onboarding process for the practice and our providers,” said Dr. Seth Eaton. “The integration of Sunoh.ai in our workflows is key to saving time. Sunoh is preferable to other ambient listening technology in that way, especially given the ease of use at the point of care and the improved patient experience.”

MedPeds prides itself on innovation, including adopting Electronic Health Records more than 20 years ago, and keeping up to date with the latest solutions in every area of healthcare IT.

That’s why the practice adopted healow TeleVisits™, which improves access to care and reduces time spent traveling by allowing patients to enjoy their routine, follow-up, and check-in visits from any place with a suitable internet connection.

Most recently, the practice combined TeleVisits with Sunoh.ai, allowing them to greatly expand the range of their care while giving patients the power to have their physician’s appointments in any setting they like.

Key benefits of implementing an AI medical scribe

Animated provider holding a smartphone device with Sunoh.ai transcribing on it Saving time on clinical documentation

Many providers using Sunoh.ai save an average of 2 hours daily on clinical documentation, which allows them to put their hours to better use — focusing more closely on patient care, seeing more patients, or improving work/life balance by not taking work home in the evenings.

Improving quality and accuracy of documentation

AI medical scribes such as Sunoh understand medical terminology and can handle a wide range of accents and intonations. Sunoh.ai creates highly accurate draft Progress Notes that give providers a head start on their daily clinical documentation.

Improving patient/provider experiences

Reduced administrative burdens mean providers have more time to connect with their patients, making eye contact rather than staring at a computer screen or keyboard. With no need to worry about charting, providers can have more meaningful patient visits.

Gaining “pajama time”

About half of U.S. physicians report symptoms of burnout. By reducing the time providers spend on documentation — a key driver of burnout — many are enjoying the practice of medicine again and reclaiming so-called “pajama time” — quality time spent at home in the evening.

Improved patient outcomes

Streamlined, error-free documentation supports providers’ decision-making for selecting treatment options, ensuring they have as complete a picture of each case as possible. That in turn can help promote better patient outcomes.

Why is Sunoh.ai the go-to AI medical scribe?

In a May 2024 eClinicalWorks poll of more than 120 healthcare professionals, 41 percent of respondents reporting spending four or more hours every day on documentation alone.

In a world filled with advanced technologies capable of generating clinically accurate draft Progress Notes and transcripts of patient/provider conversations, that is a number that can and must be reduced.

Sunoh.ai has everything needed to get that job done. Sunoh is multilingual and multimodal — allowing providers to document in English, Portuguese, and 20 dialects of Spanish. Providers can document in traditional Progress Note and SOAP Note formats, DAP notes for Behavioral Health, and note formats specific to other medical specialties, including vision, orthopedics, rheumatology, and more. And Sunoh is an EHR-agnostic solution, working with leading EHRs and integrating tightly with eClinicalWorks.

More than 50,000 providers nationwide trust Sunoh.ai for their AI medical scribe needs. To learn more, including a free demo and consultation, click here.

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