AI technology automating routine tasks, alleviating administrative burdens
No one becomes a doctor so they can stare a computer screen for hours every day. And no doctor goes into the exam room hoping to avoid eye contact with their patients and ignore body language and voice intonations.
Unfortunately, many physicians find themselves battling those challenges every day. They have the best of intentions, but the volume of documentation that modern healthcare demands often leaves them feeling they have no choice but to focus on keyboards and screens at the expense of face-to-face discussions with their patients.
How the AI medical scribe is helping
But, in fact, today’s medical providers do have a choice. AI-powered medical scribes are increasingly being used to capture the essence of each provider-patient encounter, leaving providers free to have a truly meaningful, face-to-face conversation with the patient.
There’s no question that most providers could use such help. A survey of 385 healthcare professionals attending the 2024 eClinicalWorks® and healow® National Conference found that 59% are spending five or more hours each week on clinical documentation.
And 60% of those surveyed agreed that AI can help their practice improve overall efficiency, speed workflows, save time, optimize use of resources, and reduce provider and staff burnout.
Saving time with ambient listening technology
“I love that we can give our patients our 100% undivided attention so that we can keep our documentation and still be able to listen to them and establish a relationship with them and not forget those most important parts of our conversation,” said Brandy Peterson of Idaho’s Rocky Mountain Women’s Clinic, which has implemented Sunoh.ai.
Sunoh’s ambient listening technology captures all relevant clinical details from each visit and creates a summary and draft Progress Note. Providers simply turn Sunoh.ai on and let it go to work as they hold a natural-language conversation with the patient.
And Sunoh handles encounters in English, Portuguese, and Spanish, as well as conversations involving multiple speakers.
Once the visit ends, Sunoh completes its work within minutes. The provider can record a new visit while the previous one is being completed, and when the provider is ready to complete documentation, they simply review the draft notes created by Sunoh for accuracy before finalizing them.
The end result is more time focused on the patient and less time spent on documentation, including a sharp reduction in the evening and weekend hours many providers now spend to complete their notes.
“One of the things that I value most about using Sunoh,” added Peterson, “is it allows me to stay face to face and very actively engaged in my patient conversation without trying to manage documentation at the same time or feel like I’m losing that connection with my patient by having the computer in between us during our conversation.”
Reemphasizing compassion in patient care
Medical technologies today are far advanced over what they were just 10 and 20 years ago. Vast increases in computing power and the advent of AI are rapidly transforming medicine and healthcare, mostly for the better.
But as valuable as those technologies can be, the proliferation of computers, data, metrics, and reports are at least partly responsible for the symptoms of burnout that more than half of all providers report.
Providers instinctively know that medicine and the art of healing are far more than a numbers game. They recognize the value of new tools and certainly don’t want to go backwards on the technology front, but they are eager for solutions that make their work lives simpler — solutions that don’t require hours they cannot afford to spend on training.
Sunoh.ai’s role in transforming patient visits
Compassion has never left the practice of medicine, but it can be difficult to focus on compassion when you have dozens of faxes to analyze, the phones never stop ringing, and the day’s (or week’s) Progress Notes are waiting to be completed.
Providers genuinely want to get back to the point the Roman philosopher Seneca was making in his Letters to Lucilius: “People pay the doctor for his trouble; for his kindness they still remain in his debt.”
Solutions such as Sunoh.ai — along with other solutions to handle fax analyze, reduce phones, and speed workflows — can help them do that.
Real help for real-world medicine
Real-time assistance
Sunoh.ai listens to patient-provider conversations, generates a summary and draft Progress Note, captures orders, refills, referrals, and more, and lets providers review, edit, and approve documentation.
Zero documentation backlog
By automating documentation and providing real-time assistance, Sunoh enables most providers to complete their documentation the same day as the corresponding visits, eliminating backlogs.
Uninterrupted patient care
Sunoh.ai allows providers to give 100% undivided attention to patients without the distraction of having to document during the visit, improving the experience for provider and patient.
Improves follow-up care
Because of better focus on the visit, providers who review their notes and conduct follow-up care with patients tend to have a better comprehension of each patient’s case and needs.
Improves patient satisfaction
Patients who experience face-to-face conversations with their healthcare provider feel they are really being seen and heard and generally report higher satisfaction with the care they receive.
Why is Sunoh.ai the go-to AI medical scribe?
For a closer look at why Sunoh.ai is a market leader for healthcare practices of all kinds, check out the following testimonials from healthcare professionals:
Sunoh.ai Medical AI Scribe Wins Back Pajama Time for Physicians
Watch this video to learn how Sunoh.ai has freed up time for the providers at Goodtime Primary Care, allowing them to maintain a better work-life balance.
The Impact of Sunoh.ai AI Scribe on Time Management and Patient Interaction
Watch this video to discover how Sunoh.ai enhances time management and reduces the need for manual charting during consultations at Canyonville Health and Urgent Care.
To learn more about how Sunoh AI medical scribe can help your practice, visit Sunoh.ai to book a demo or sign up.
