Sunoh listens to patient-provider conversations and converts those conversations into draft Progress Notes:
- Sunoh accurately captures all clinical details; rather than documenting the case during the visit, providers can maintain eye contact and focus on the patient.
- Sunoh produces fast and highly accurate draft Progress Notes that give providers a head start on clinical documentation. While clinical review is essential, many providers report saving two or more hours per day on documentation — time they can spend seeing more patients or achieving a better work-life balance.
- Because Sunoh is integrated with leading EHRs — including eClinicalWorks, Athenahealth, Cerner, and Epic — providers don’t have to cut and paste notes into the EHR of their choice.
Three Customer Success Stories
Serving many uninsured: HHM Health, Texas
HHM, a federally qualified healthcare center, was founded in 2005 as Healing Hands Ministries, with the mission of delivering compassionate, accessible, and high-quality medical care in Dallas County.
According to the Annie E. Casey Foundation, 39% of residents in Dallas County lack health insurance, the highest such rate for any county in the nation. And 60% of emergency room visits are for primary care services, another indication residents lack primary care physicians.
HHM’s more than 30 providers are kept very busy, offering family medicine, behavioral health, vision, pediatrics, women’s health, population health, and dental health to more than 17,000 patients.
“Our mission is to be the best patient-focused health center by providing personalized, physical and mental care for every individual,” said Geli King-Brown, Senior Director of Quality Management at HHM. “Our healthcare providers see many patients every day at the health center, and charting patient information adds a significant administrative burden on them. We’re excited to implement Sunoh.ai, an ambient listening solution, to help save time on clinical documentation during patient encounters, allowing providers to focus their efforts on patient care.”
Addressing growth in the Sun Belt: Sun Life Health, Arizona
Like Texas, Arizona also has many native Spanish speakers — 1.29 million — and steady growth. Since 2010, the state has seen a more than 7% increase in its population. Sun Life Health, with 14 locations in Pinal and Maricopa counties, serves 48,000 patients annually with primary care, dental care, orthodontics, pediatrics, OB/GYN, telehealth, and walk-in care.
As with any busy medical practice, time is of the essence, so a solution that can reduce time spent on clinical documentation without compromising quality is a plus.
“Sunoh.ai has transformed how we deliver care at Sun Life Health,” said Trey Davis, director of information systems. “It’s remarkable to see how often notes are completed swiftly, saving providers two hours daily on documentation. Our providers can now focus fully on their interactions with patients instead of summarizing conversations.
The use of a multilingual AI scribe has been effective for Sun Life’s Spanish-speaking community, with some 300 visits a month being conducted in Spanish.
“One of our providers can add four more patients to the schedule with time savings and reduced burnout,” Davis said. “Sunoh.ai has been a game changer in assisting providers complete notes on time and improving work-life balance.”
An early adopter in North Carolina: High Country Community Health
High Country Community Health (HCCH) is a Federally Qualified Health Center with seven medical practices and three dental clinics in Boone, North Carolina. In addition to primary care and dental services, they offer behavioral health interventions, health and nutrition counseling, transportation, interpretation, farmworker outreach, and pharmacy services.
The region of Western North Carolina that HCCH serves has seen steady growth over the last 20 years. The community of Boone itself has nearly 20,000 residents, more than a third of whom are below the federal poverty line.
Boone is increasing diverse, which means that healthcare providers such as HCCH are in constant need of new solutions to meet the needs of their patients. The health center eagerly adopts new technologies and was an early adopter of Sunoh.
“Sunoh’s AI medical scribe solution recognizes and summarizes different dialects of Spanish, like Mexican Spanish, and creates draft SOAP notes,” said Giovanni Llibre, M.D., an internal medicine specialist. “This further enhances the completeness of the Progress Notes.”
In addition to facilitating multilingual encounters, Sunoh.ai has helped the practice improve work-life balance and reduced risk of burnout for providers.
“It is accurate to say Sunoh.ai saves me two hours daily on clinical documentation,” Dr. Llibre noted. “The AI scribe technology helps save five to seven minutes per visit every day and takes about a minute to review and edit post-visit notes. The timely completion of notes drastically reduces my stress levels and my risk of burnout. Most importantly, it enables me to respond to any questions patients may have; this is paramount to providing quality care.”
To learn more about how Sunoh AI medical scribe can help your practice, visit Sunoh.ai to book a demo or sign up.
